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SOCIAL MEDIA & CUSTOMER RELATIONS ASSISTANT 

Closing date: 15 Febuary 2026

Location: On-site, Norwood Jhb

Type: Full-time / Contract

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Join Edufern and be part of a mission to transform education in South Africa!
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Company Overview:
Edufern is a leading EdTech publisher dedicated to developing innovative, high-quality educational materials for schools and communities in South Africa. Our mission is to tackle the country’s socio-economic challenges by creating solutions to improve the educational system. We envision a society equipped with the skills, attitudes, and values needed to thrive in a global technology-driven world.

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Job Overview:
We are looking for a motivated and friendly individual to join our team in a multi-role position that combines social media management, customer relations and retention, reception duties, CRM and sales appointment scheduling.

This role is ideal for someone who enjoys working with people, is confident in communicating, and can manage a variety of tasks in a fast-paced environment.
 

Key Responsibilities:​

  • ​Managing and updating social media platforms (posting, basic engagement, responding to messages)

  • Handling customer enquiries via phone, email, and social media

  • Front desk / reception duties, including answering calls and welcoming visitors

  • Cold calling potential clients and following up on leads

  • Maintaining accurate customer records and notes

  • Supporting general admin tasks where needed
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Required Skills & Experience:​​

  • ​Strong communication skills (verbal and written)

  • Confident on the phone and comfortable with cold calling

  • Basic understanding of social media platforms (Facebook, Instagram, etc.)

  • Solid understanding of Word or Google docs and Excel or Google Sheets.

  • Computer literacy.

  • Friendly, professional, and customer-focused attitude

  • Good organisational skills and attention to detail

  • Ability to multitask and work independently

  • CRM or admin system experience

  • Previous experience in customer service, reception, or sales

  • Experience managing business social media accounts​

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Applicants who have not received a reply within four weeks of the closing date may assume their application has been unsuccessful.

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