Social Media & Customer Engagement Coordinator
Closing date: 28 Febuary 2026
Location: On-site, Norwood Jhb
Type: Full-time / Contract
Join Edufern and be part of a mission to transform education in South Africa!
Company Overview:
Edufern is a leading EdTech publisher dedicated to developing innovative, high-quality educational materials for schools and communities in South Africa. Our mission is to tackle the country’s socio-economic challenges by creating solutions to improve the educational system. We envision a society equipped with the skills, attitudes, and
values needed to thrive in a global, technology-driven world.
Job Overview:
We are looking for a proactive and organised individual to manage our social media presence and support client communication.
This is a hands-on role in a growing company. You will be responsible for managing content, responding to enquiries, and supporting client retention.
Key Responsibilities:
Social Media Management:
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Plan and schedule posts across platforms (Facebook, Instagram, LinkedIn, Tik Tok),
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Monitor engagement and respond to comments and messages,
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Maintain brand tone and professionalism,
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Assist with content ideas and campaign support, and
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Google Ads Account and Analytics Management.
Customer Engagement & Retention:
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Respond to enquiries via social media, email, and WhatsApp,
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Follow up with leads and schedule appointments,
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Support client retention and relationship building, and
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Maintain accurate CRM notes and updates.
Required Skills & Experience:
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Experience managing business social media accounts
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Strong written communication skills
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Organised and detail-oriented
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Comfortable engaging with customers professionally
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Basic understanding of digital marketing principles
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Proficient in Google Docs / Sheets or MS Office
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Strong communication skills (verbal and written).
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Confident on the phone and comfortable with cold calling.
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Basic understanding of social media platforms (Facebook, Instagram, etc.).
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Solid understanding of Word or Google Docs and Excel or Google Sheets.
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Computer literacy.
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Friendly, professional, and customer-focused attitude.
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Good organisational skills and attention to detail.
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Ability to multitask and work independently.
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CRM or admin system experience.
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Previous experience in customer service, reception, or sales.
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Experience managing business social media accounts.
Advantageous
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Cold calling experience
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CRM system experience
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Exposure to Google Ads or Meta Ads
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Experience working with schools or educational organisations